help center

Troubleshooting internet

Helpful screenshots in case of a DSL malfunction

Why is my internet connection so slow?

Why can't I connect to the internet?

Why does my DSL not work after (new) activation?

What are the causes of a PPPoE error due to timeout?

What can I do when my router is broken?

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
apcCheckData	Availability Check	24 hours	HTML	Website
order_session	Availability Check	36 hours	HTML	Website

Name	Purpose	Lifetime	Type	Provider
_ga	Used to distinguish users.	2 years	HTML	Google
_ga_V3PFWQFH0B	Used to persist session state.	2 years	HTML	Google
_gat_UA-3103615-1	missing translation: trackingobject._gat_UA-3103615-1.desc	1 minute	HTML	Google
_gid	Used to distinguish users.	24 hours	HTML	Google