Why can't I connect to the Internet?
If you cannot establish an Internet connection, there may be several possible causes. Use the following steps to determine whether the problem lies with a specific device, the router, or the DSL connection.
1. Check to see if only a single device is affected
Make sure your device is connected to the WiFi network. Then check to see if other devices on your network are also unable to connect to the Internet.
If the internet is working on other devices, the problem is likely with the affected device.
If multiple devices are affected, proceed with the following troubleshooting steps.
Tip: If you have a LAN cable available, you can connect a device directly to the router as a test. This will help you determine whether the problem is limited to the WiFi connection or affects the Internet connection as a whole.
2. Restart your router
Unplug the router for about 30 seconds, then plug it back in. Wait until the router has fully booted up, and check the Internet connection again.
3. Check the LEDs on your router
The LED indicators on your router provide important clues about the cause of the problem. To be on the safe side, wait a few minutes and pay particular attention to the Power/DSL indicator (the label may vary depending on the router model).
Based on how the LED behaves, you can usually narrow down the problem.
→ The Power/DSL LED is lit continuously
The router has established a connection to the DSL line.
If you still don’t have an Internet connection, check your router’s login credentials or read our article on troubleshooting PPPoE errors.
→ The Power/DSL LED is flashing continuously
The router cannot establish a stable connection to the DSL port.
Check to make sure the router is connected correctly and that all cables are securely plugged in. Restart the router.
→ The Power/DSL LED is off
The router may be defective.
If you have one, please test the connection using an alternative router.
Please check whether you purchased or rented the device from us. If you purchased it within the last 2 years, we will handle the replacement under warranty. If the device is older than 2 years but no older than 5 years, please contact the manufacturer, AVM, with your purchase receipt, as they offer an additional voluntary manufacturer’s warranty.
If the router is from another manufacturer or is no longer covered by the warranty or manufacturer’s guarantee, we cannot replace it. You can purchase or rent the latest routers at affordable prices on my.easybell.de.
4. Contact our customer support
If your Internet connection still isn't working after following these steps, our customer support team will be happy to assist you.