Why can't I connect to the internet?
If there's no internet connection, please try the following troubleshoot:
1. Please check if your router is correctly connected and if it's turned on.
Router has been correctly connected
2. Double-check the LEDs.
2.1 The LEDs of “Power/DSL” are permanently lightening:
- Restart the router. If there's still a problem, please check your log in information again.
2.2 LEDs of “Power/DSL” are off – it's probably out of order.
- If you don?t have another router to double-check, please contact our support team.
2.3 LEDs of “Power/DSL” flashes:
- Restart your router. If the problem is still there, please contact our support team.