Trustpilot is a rating community where you as a consumer can share the experiences youʼve made with several companies. This consumers can make informed purchasing decisions and companies are able to build up a trusted relationship to their customers. So if you are happy with easybell, please let us know. If you have had any negative experiences, you can contact our support team at any time.
We highly recommend Trustpilot for comparing providers or products. We dared to compare with some competitors in the field of "SIP trunk" - a great result!
Google is by far the largest search engine in the world: If you don't know or can't evaluate something, you search for it on Google. Google ratings are an important indicator of user satisfaction. Companies that fail in terms of service or reliability are quickly penalized.
All the more reason for us to be pleased about the many great reviews and an average of 4.2 stars from over 400 reviews.
I’ve had home VDSL through easybell for the past 2+ years and have been very pleased. Seamless installation, no connection problems, straightforward billing, no long-term contract requirements, and English language support. I wish more German companies were as user friendly as easybell.
Simple (Though late due to Deutsche Telekom) setup, no one came. I just bought a second hand Fritz Box and a week later I had internet. Speed is super, even during peak hours. Also cheaper than other providers, especially the big 3-4 at their full price. Biggest bonus for me: They're the only provided as far as I'm aware that offer a Static IP address for regular clients!!! They say it's an short IPV6, but I also got an IPV4 as well. All other provides require you to sign a business contract for a static IP address.
I have only had them for about a month, but so far they have been excellent. I am an native English Speaker who speaks some German. Their website and support staff help me in both. When my German is lacking their English covers. They are also a lot less expensive than what I paid my former company.
Cons: Technicians never show up on the day of activation but when you call them, they blame Deutsche Telekom instead of taking responsibility and aligning their structures to address this issue. Otherwise, their internet works very well Edit: The technicians finally showed up and there have been no problems with the internet since then, so I have edited my review. Hope it stays this way.
Full bandwidth. Super service.
"fjackele" on 04/15/2023
"Not only have I got a 100/40 contract but also full bandwidth. Easybell support also does a great job."
Very satisfied customer!
"brudertuck" on 04.05.2021
"The connection is fast, good customer service, always friendly hotline with best accessibility."
Easy perfect
"fjackele" on 08/24/2020
"Stable performance and availability at a good price - what more could you want? Many of my neighbors use easybell and are all satisfied. Keep up the good work."
Zero problems
"AnBo" on 1.4.2022
"I switched to Easybell after an odyssey with Vodafone (CableMax...don't make me laugh) and their subterranean customer service. I can only say: Great! From the registration process until today no problems, a competent and fast hotline and stable Internet. In two months not any failure....not even in the evening hours, as was the case with VF..."
Super fair provider
"bildEasybell" on 18.05.2021
"I originally chose Easybell because of the cancellation period of only 1 month. I have never used this advantage. I've been with them for 10 years now.
The connection is as fast as the rotten infrastructure in this country can provide. In return, Easybell scores with super service and no superfluous bells and whistles."
No frills. Easybell delivers! Cheap and very good!
"PeterRies" on 12/10/2019
"I've been with easyell for a good 10 years now. You always get the maximum of what the line offers.
[...] The support, if you should ever need it, is quickly reached and has always been competent. Within a few hours an email answer / solution and by phone never(!) longer than a few minutes on hold. At price / performance one of the cheapest. [...]
My full recommendation!"
Experience with Easybell: This is how users rate the provider
GIGA.com on 5.3.2021
"Easybell's customer service in particular stands out positively and convinces many users. The quality of the products and the stability of the network, too, seem to inspire many customers."
easybell DSL - Internet, rates, experience
computerBILD.com on 08/25/2019
"The provider not only scores regularly in the COMPUTER BILD DSL survey in terms of customer satisfaction, relegating 1&1, Vodafone & Co. to the back of the pack. Another plus point and a reason for the good score: easybell has a clear rate structure, offers DSL rates without a term and even without a Schufa check."
Tariff check 2020: DSL and cable tariffs in comparison
PC Magazine on 20.2.2020
"Customers usually have to commit to a term of 24 months by contract. Only with Easybell are customers flexible: There is no minimum contract term."
Internet provider: Test of tariffs, offer and service
German Association for Consumer Studies mbH on October 11, 2013
"Easybell test winner of the overall study, followed by Kabel Deutschland and 1&1.
The provider easybell fulfilled the set criteria best overall and was the test winner, followed by Kabel Deutschland and 1&1. Easybell as the overall winner scored mainly with good rates and very good customer service."
