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Helpful screenshots in case of a DSL malfunction

Here you will find examples of helpful screen shots in case of a DSL malfunction.

In the event of a DSL malfunction, sending screen shots of certain router settings to our support staff, can significantly speed up the process of reconnecting you.

With a FRITZ!Box we need screenshots of the following settings (please make sure that you have activated the extended view of your FRITZ!Box):

  • System/Events (Ereignisse) > “DSL” (Internetverbindung) Tab Page


  • DSL information > “DSL” and “Statistics” (Statistik) tabs



  • Access data (Zugangsdaten) > your settings


With other routers, we need information that is as close as possible to the same. In any case you should send us a screenshot of your DSL settings.