The features of our Cloud Telefonanlage (Cloud PBX)

Our Easybell Cloud PBX offers you all the features of a modern telephone system. All settings can be accessed via your internet browser. This results in further advantages: The Cloud PBX can be used from anywhere; all you need is an internet connection. Employees in the field or in the home office can be seamlessly integrated.

The Easybell Cloud telephone system is designed to be completely intuitive to use. This allows people with little technical affinity to configure the PBX quickly and easily. You can immediately see which functions can be found where in the interface of the cloud telephone system.

With a Cloud PBX you can do many things that were not possible before. But of course you can continue to make calls as usual. Telephony is child's play for you and your employees.

Create direct dial numbers for your number blocks. You can use Catch All to forward calls to extensions that have not been assigned, for example, to your switchboard.

As a user of the Cloud PBX, you only need to dial the fixed quick dial number instead of the full number to reach the desired extension. The direct dial number, which consists of the variable part you specify at the end of a number block, can also be the quick dial at the same time.

With an attended or unattended call transfer, you can easily transfer calls to other extensions.

Thanks to the ability to toggle between calls, you can also hold several connections at the same time and so exchange information with your colleague beforehand during an attended call transfer.

Whether it’s an answering machine or standard call forwarding to a colleague’s extension – set up call forwarding quickly and easily with a range of answer options. Decide how many seconds should elapse before the call is forwarded. With advanced call forwarding, you can implement even more complex, time-controlled forwarding scenarios in the Cloud PBX.

We’ll show you how to set up and use advanced call forwarding in the Cloud PBX in our article on setting up advanced call forwarding.

Simply add a waiting loop with just a click. This means your callers will no longer hear an anonymous ring tone but will be answered straight away. And with customised hold music, you can play your own product or company jingle, your opening hours or your favourite music.

With the individual music on hold, a product or company jingle, opening hours or favorite music can be switched instead of the Easybell standard announcement. For even more freedom, you can even customize the music for each extension or call group.

Set-up is very straightforward and is explained step by step in our help article on on-hold music for the Cloud PBX.

Manual call transfer can tie up staff unnecessarily and be a test of patience for callers. This is where the interactive voice menus (IVR) of the Cloud Telefonanlage can help: callers can then decide for themselves which department they want to be connected to. In this way, callers end up directly where they can best be helped. And you and your team can concentrate on other tasks.

For more information, see "Setting up the voice menu (IVR)".

The situation-dependent voicemail allows you to play different announcements for specific occasions. You will be informed about new messages by email or SMS (or via both channels).

With the busy lamp field (BLF) and call pickup you work better together. You can see if a colleague is on the phone. And if a currently unoccupied workstation is called, you can pick up the call at the touch of a button.
 

By “Drag&Drop” or click you decide which end devices are to be integrated into the extension of your choice. In this way, you can put together a team for a hotline or ensure that an employee can be reached at several workstations simultaneously.

In addition to IP phones, you can also integrate external phones, e.g. your mobile phone, into a call group. If you are now called to your extension number, it rings both on your mobile phone and at your desk.

At some point every working day comes to an end. Now you can easily activate the end of working day switch for your extension. Then select whether callers are to be forwarded to colleagues or your voicemail or whether you want to set a message with your business hours.

To find out how to set up the night switch in your Cloud PBX, please read our article on setting up the ‘end-of-day’ switch in a Cloud PBX.

Using this feature, faxes can be sent and received paperless. So forget about the classic fax machine. Thanks to Easybell you work with a complete online fax function. Incoming faxes are sent to you free of charge in PDF format, simply as an email attachment. Send faxes conveniently online, whether via tablet, smartphone or PC.

Numbers of different area codes can easily be managed in a Cloud PBX. This is especially useful if you want to combine several locations in one telephone system. Colleagues from Hamburg and Munich can work together as if they were sitting next to each other.

In our instructions we will show you how you can use the branch capability.

The conference function is just right for you if you want to call up to ten people at the same time. With PIN protection, you can be sure that only those participants are in the conference who have been given the PIN.

Here we show you how to set up conference rooms in the Cloud PBX.

You can configure your IP phones automatically in the Cloud PBX. This saves time and sometimes also nerves.

In our help article on automatic configuration, we show you how to configure end devices in the Cloud PBX.  

With the OfficeDesk you can give your employees the possibility to manage selected devices and extensions independently. Employees do not have to contact the administrator for every call forwarding. In the OfficeDesk, functions such as call forwarding, voicemail and the night switch can be set up, activated and deactivated. It is also possible to send faxes.

Employees only have access to the OfficeDesk of the Cloud PBX provided to them, but not to company data stored in the customer portal such as invoices or the accesses of other employees.

The Cloud PBX is a hosted solution in which each telephone system is a separate installation on a dedicated VM server in Germany. This means that you do not have to share the system with other users as with other providers.

With the TAPI driver you can call phone numbers directly from your Windows programs, e.g. from the e-mail program Outlook. After the click your phone rings, as soon as you answer the phone, the call is established.

For further information, please see our article on the availability of TAPI functions with the Cloud PBX.

The Cloud PBX is by no means a static, rigid solution. Our developers are constantly working on new features. The system is always automatically updated to the latest software version. New features are immediately available after introduction, without you having to actively worry about updates.

Configure several or all of your extensions, devices, or audio files at the same time. This allows you to adjust identical settings simultaneously, saving time during setup and configuration.

Labels—customizable identifiers—can be used to individually assign extensions and/or devices. This allows for the use of targeted filters to improve the clarity of the phone system and enable structured management.

With the import feature, you can easily create extensions in the Cloud PBX from data in Microsoft Entra (formerly Active Directory) or a 3CX system (version 20). All basic settings are configured automatically. You can use the import feature to expand an existing configuration or to set up a new system for the first time.

With Analytics, we are introducing another collaboration with the DSTNY Group. This is an integration of the analytics tool, which can be used to collect and display detailed call statistics and/or real-time telephony data. This gives you a complete overview of utilization at all times—for example, of your call queues. (Analytics is a feature of the Cloud PBX Pro.)

The Call Flow Creator is a graphical editor for complex call flow diagrams. By combining and linking various function modules, call scenarios can be designed to be customized, easy to understand, and clearly organized. From simple dialing plans to complex interleaving of different call flows, virtually anything can be implemented. (The Call Flow Creator is a component of the Cloud PBX Pro.)

In addition to the Easybell Mobile app, which has been available for many years, there is also a desktop version of our SIP application. This allows you to answer and make calls from any Windows or Apple computer. It also offers a variety of settings, and with Office Desk access, you can use the app to configure the Cloud PBX.

Type in the text, choose a voice, and you're done. The AI will turn it into an announcement for your phone. The system automatically recognizes the language and pronounces the words correctly. You can use the announcement directly in your Cloud PBX. Fair use applies.

The queue position announcement lets callers know where they are in the queue. This works in both traditional queues and call flows. The announcement is played automatically in the language specified in the advanced settings. You benefit from greater transparency and realistic expectations among callers, fewer call dropouts while on hold, and greater value with minimal setup effort.