I can't receive incoming calls but outgoing ones still work. What can I do?

If you are not available for incoming calls, please try the following troubleshooting steps:

Check the setup of the VoIP account

First check, if you have entered the registrar “sip.easybell.de” in your VoIP compatible device.
Set up the device via our updated guidances of configuration

Check the setup of your phone

Please check, if the phone number in your router has been assigned to a phone.

Restart

Restart the router.

For new customers

If you’ve got a new easybell line or a new ported number, it could take up to three days until you’ll be available with all networks.

Problems with forced routers, cable lines and Nating in your home network

If you use a VoIP terminal connected with a VoIP compatible router, try to take our alternative port 5064 (if it’s possible).
If you’ve got a cable line with DS-Lite (explanation wikipedia), please use our service via IPv6 Registrar “ipv6.sip.easybell.de” (instead of sip.easybell.de).

Back

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	2 year	HTML	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
order_session	Availability Check	12 hours	HTML	Website
order-available	stores Availability Check result	12 hours	HTML	Website

Name	Purpose	Lifetime	Type	Provider
_clck	Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.	1 year	HTML	Microsoft Corporation
_clsk	Connects multiple page views by a user into a single Clarity session recording.	1 day	HTML	Microsoft Corporation
CLID	Identifies the first-time Clarity saw this user on any site using Clarity.	1 year	HTML	Microsoft Corporation
ANONCHK	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.	10 minutes	HTML	Microsoft Corporation
MR	Indicates whether to refresh MUID.	7 days	HTML	Microsoft Corporation
MUID	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.	1 year	HTML	Microsoft Corporation
SM	Used in synchronizing the MUID across Microsoft domains.	session	HTML	Microsoft Corporation
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	3 months	HTML	Facebook
fr	Ads targeting cookie for Facebook	3 months	HTML	Facebook
AnalyticsSyncHistory	This cookie is set by LinkedIn. Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries	30 days	HTML	LinkedIn
UserMatchHistory	LinkedIn Ads ID syncing	30 days	HTML	LinkedIn
bcookie	Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform. For more information about LinkedIn cookies, please navigate to https://www.linkedin.com/legal/l/cookie-table.	1 year	HTML	LinkedIn
bscookie	Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings	1 year	HTML	LinkedIn
lang	Used to memorize a user's language setting.	session	HTML	LinkedIn
li_sugr	Used to make a probabilistic match of a user's identity outside the Designated Countries	90 days	HTML	LinkedIn
lidc	To facilitate data center selection.	24 hours	HTML	LinkedIn
_guid	Used to identify a LinkedIn Member for advertising through Google Ads	90 days	HTML	Google
_gcl_au	Used to measure ad and campaign performance and conversion rates for Google ads on a site visited	90 days	HTML	Google
_gcl_aw	Used through Google Ads to understand user interaction with the site and advertising	90 days	HTML	Google
_gcl_dc	Used through Google Campaign Manager and DV 360 to understand user interaction with the site and advertising	90 days	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_ga_V3PFWQFH0B	Used to persist session state.	2 years	HTML	Google

help center

I can't receive incoming calls but outgoing ones still work. What can I do?

Check the setup of the VoIP account

Check the setup of your phone

Restart

For new customers

Problems with forced routers, cable lines and Nating in your home network

We are honored!

Customers, partners and the trade press place their trust in us.