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I can't receive incoming calls but outgoing ones still work. What can I do?

Here you can see why you can't receive incoming calls but outgoing ones still work

If you are not available for incoming calls, please try the following troubleshooting steps:

Check the setup of the VoIP account

  • First check, if you have entered the registrar “” in your VoIP compatible device.
  • Set up the device via our updated guidances of configuration

Check the setup of your phone

  • Please check, if the phone number in your router has been assigned to a phone.


  • Restart the router.

For new customers

  • If you’ve got a new easybell line or a new ported number, it could take up to three days until you’ll be available with all networks. 

Problems with forced routers, cable lines and Nating in your home network

  • If you use a VoIP terminal connected with a VoIP compatible router, try to take our alternative port 5064 (if it’s possible).
  • If you’ve got a cable line with DS-Lite (explanation wikipedia), please use our service via IPv6 Registrar “” (instead of

Related Articles

In the following article we will show you the steps you can take when you are no longer able to make outgoing calls.
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