Helpful screenshots in the event of a DSL fault
In the event of a DSL fault, you can significantly speed up the problem-solving process if you send screenshots of certain router settings when you first contact us.
Using the AVM FRITZ!Box as an example, we will show you which images we need of the relevant settings. Please make sure that you have activated the extended view of your FRITZ! You will find the corresponding setting in the top right-hand corner of the menu.
For other routers, we need information that is as similar as possible. In any case, you should send us a screenshot of your DSL settings.
Internet connection log data
You can find this under System → Events. Please select "Internet connection" in the drop-down menu.
DSL information
You can find this under Internet → DSL information. Please select the "DSL" tab there.
DSL statistics
You can find this under Internet → DSL information. Please select the "Statistics" tab there.
Your DSL settings
You can find these under Internet → Access data. Please select the "internet connection" tab there.
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