Why does the name of the extension called appear on the telephone display?

In some industries, it can be useful if the name of the extension you are calling is displayed when an incoming call is received. This allows employees to quickly see, for example, whether it is a service request or a new customer. Calls can then be prioritized accordingly.

You can configure this function in the incoming telephony settings for the relevant extension in your Cloud PBX.

You can find out exactly how this works in our article "Show extension name in the display".