Additional costs and fees
Additional fees in general
|Contract transfer||for free|
|Hardware transport||for free|
|Fees for the technician caused by a culpable failure of the customer (absence, refuse access, did not make known arrangements)||48.79€|
|Default charges for second dunning letter||2.00€|
|Return debit||due to caused costs|
|Switch to a lower tariff||25.00€ service fee|
|Switch from Call start to higher tariffs||for free|
|Migration from ADSL to VDSL||49.95€ activation fee|
Fees for customer induced premature cancellation of the DSL contract or change of technology*
|Reason for ending the contract||Note||Fees|
|Cancelation within the revocation period||if the activation hasn’t already done due to customer’s wish||for free|
|Cancelation without a confirmed date||equals 50 percent of the usual activation fee*||24.98€|
|Cancelation with a confirmed date up to three days before the date||equals 75 percent of the usual activation fee*||37.46€|
|Cancelation in less than three days before the date||equals 100 percent of the usual activation fee*||49.95€|
|Extra costs caused by the cancelation with an already sent router||for handling, package and sending||17.85€|
All prices include statutory VAT.
The calculation “X percent of the activation fee” is based on the standard offer of 49.95€. These costs are calculated in special offers without activation fee as well.
The customer reserves the right for the proof of a less damage.
Working days are Mon-Fri, as there are no switching on Saturdays.