Additional costs and fees
Additional fees in general
| Job | Fees |
|---|---|
| Contract transfer | for free |
| Hardware transport | for free |
| Fees for the technician caused by a culpable failure of the customer (absence, refuse access, did not make known arrangements) | €48.79 |
| Return debit | due to caused costs |
| Tariff changes for VoIP Plans | €15 service fee |
| Tariff changes for DSL Plans | €25 service fee |
| Switch from Call start to higher tariffs | for free |
| Migration from ADSL to VDSL | €49.95 activation fee |
| Portings | Fees |
|---|---|
| Incoming portings | free |
| Outgoing portings | free |
| Internal portings | free |
Cancellation costs
Fees for customer induced premature cancellation of the DSL contract or change of technology*
| Reason for ending the contract | Note | Fees |
|---|---|---|
| Cancelation within the revocation period | if the activation hasn’t already done due to customer’s wish | for free |
| Cancelation without a confirmed date | equals 50 percent of the usual activation fee* | 24.98€ |
| Cancelation with a confirmed date up to three days before the date | equals 75 percent of the usual activation fee* | 37.46€ |
| Cancelation in less than three days before the date | equals 100 percent of the usual activation fee* | 49.95€ |
| Extra costs caused by the cancelation with an already sent router | for handling, package and sending | 17.85€ |
All prices include statutory VAT.
The calculation “X percent of the activation fee” is based on the standard offer of 49.95€. These costs are calculated in special offers without activation fee as well.
The customer reserves the right for the proof of a less damage.
Working days are Mon-Fri, as there are no switching on Saturdays.