Additional fees in general

Job Fees
Contract transfer for free
Hardware transport for free
Fees for the technician caused by a culpable failure of the customer (absence, refuse access, did not make known arrangements) €48.79
Return debit due to caused costs
Tariff changes for VoIP Plans €15 service fee
Tariff changes for DSL Plans €25 service fee
Switch from Call start to higher tariffs for free
Migration from ADSL to VDSL €49.95 one-off
Portings Fees
Incoming portings free
Outgoing portings free
Internal portings free

Cancellation costs

Fees for customer induced premature cancellation of the DSL contract or change of technology*

Reason for ending the contract Note Fees
Cancelation within the revocation period if the activation hasn’t already done due to customer’s wish for free
Cancelation without a confirmed date equals 50 percent of the usual activation fee* 24.98€
Cancelation with a confirmed date up to three days before the date equals 75 percent of the usual activation fee* 37.46€
Cancelation in less than three days before the date equals 100 percent of the usual activation fee* 49.95€
Extra costs caused by the cancelation with an already sent router for handling, package and sending 17.85€

All prices include statutory VAT.

The calculation “X percent of the activation fee” is based on the standard offer of 49.95€. These costs are calculated in special offers without activation fee as well.

The customer reserves the right for the proof of a less damage.

Working days are Mon-Fri, as there are no switching on Saturdays.