Setting up a voice mail
With Easybell, the voice mail is technically realized via call forwarding. This means that in order for callers to reach your voice mail, call forwarding must be activated.
In this guide, we will show you how to set up this forwarding so that calls are forwarded to your voice mail box if you are unavailable, busy or after a certain time. This way, your answering machine works as usual - just with a flexible forwarding rule.
If you use the easybell Cloud PBX, please use the instructions "Setting up call forwarding in the Cloud Telephone System".
1. call up call number management
First open the Easybell customer portal.
There, please click on "Manage numbers" in the top menu bar under "phone settings".
Alternatively, you can also click on "Manage phone numbers" directly in the dashboard.
2. call up settings for call forwarding
Here you have the option of setting up your voice mail by clicking on the cogwheel next to "Call forwarding / parallel ringing".
3. set up call forwarding
In the settings, you can choose between three different options, which we explain in detail below:
1. Differ in phone status
2. All calls will be forwarded immediately (absolute call forwarding)
3. Deactivate call forwarding
You also have the option of setting up a parallel ringing.
3.1 Differ in phone status
Three different statuses are distinguished here:
Available/Online:
This status is given if your device has successfully registered with the phone number and is not in a call.
Busy:
This status is given if your device has registered on the phone number but is in a call or is set to DND.
Offline:
This status exists if no device has registered with the phone number. Either because it has been switched off or because a connection error has occurred.
For each status, you can define whether the call should be forwarded to a voice mail or a phone number. Of course, you can also specify that nothing happens for a certain status.
3.2 All calls will be forwarded immediately (absolute call forwarding)
All calls are immediately forwarded to the voice mail.
3.3 Deactivating call forwarding
No forwarding takes place here:
To finally save your settings, please click on "Apply".
Your voice mail has been successfully activated. If you want to deactivate the voice mail again later, click on "No action".
Would you like to set up a greeting for your voice mail? We will show you here how to do this quickly and easily.
