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How do I configure a Polycom SoundStation IP 6000?

A very popular conference phone that we come across again and again in customer installations is the Polycom “SoundStation IP 6000” conference phone. In the following article we explain the configuration steps which are necessary to start up the device with an easybell account or the cloud telephone system.

Manufacturer: Polycom
Designation: SoundStation IP 6000 (Firmware 4.0.9.0509)
Website of the manufacturer (German): Polycom.de

Basic settings of the SoundStation

Whether on a single phone number or on the Cloud Telefonanlage (Cloud PBX), the basic settings of the phone are of course identical. In addition, the access and the basic configuration of the SoundStation are the same, regardless of the later connection.

Access to the web interface of the device

First connect the device to the local network via the “LAN port”. If the telephone is not supplied with power via a PoE port (Power over Ethernet), the power supply unit must also be connected to the telephone. During the boot process, the phone obtains the IP address from your DHCP server, which can then be used to access the web interface. Please select the option “Admin” for “Login As” and use the factory default password “456” (without “and”). Click on “Submit” to enter the configuration interface.
 


 

In the start screen you will find general information about the device.

Telephone model (Telefonmodell): Device designation of the manufacturer

Part Number (Teilenummer): Manufacturer's Device Identifier

MAC address (MAC-Adresse): Hardware address of your SoundStation

IP address (IP-Adresse): The assigned network address

UC software version (UC-Softwareversion): Installed firmware version

BootROM software version (BootROM-Softwareversion): Installed operating system version

 


 

Now switch to the “Simplified Setup” („Vereinfachtes Setup“) tab and make the basic settings.

Language (Sprache): In this sub-item you can specify the language in which the notifications are displayed on the device display and the web interface.
 


 

Time synchronization (Zeitsynchronisation): The time server used is specified here. The time zone is also set here.

 

We also recommend changing the administrator password. This is done in the tab “Settings” („Einstellungen“) with the submenu “Change password” („Passwort ändern“).
 


 

At this point we start with the settings, which have to be carried out specifically for your easybell product. Please continue reading at the point that applies to you.
 

Setup on an easybell single phone number

You can find all the information you need in your easybell customer portal under  “Manage numbers”.
 


 

Again in the tab “Simplified Setup” („Vereinfachtes Setup“), in the Polycom web interface please enter “sip.easybell.de” as “Address” („Adresse“) in the submenu “SIP Server”. The “Port” is “5060”.
 


 

For “SIP outgoing proxy” („SIP-Ausgangs-Proxy“), please also use “sip.easybell.de” as “address” („Adresse“). The “Port” is also identical to “5060”.
 


 

The following data must be entered in the “SIP connection identification” („SIP-Anschlusskennung“):

Display name (Anzeigename): Your SIP user name

Address (Adresse): Also the SIP username

Authentication User ID (Authentifizierungs-Nutzer-ID): The SIP username again.

Authentication password (Authentiffizierungspasswort): SIP password

Labeling (Beschriftung): A unique designation for the device. This will later be shown on the telephone display.

With a click on “Save” („Speichern“)you accept the settings.
 




The phone will now register and can be used with the assigned phone number. You can verify this in the easybell customer portal using the active registrations.
 

Installation at the cloud telephone system

 Please first enter the Cloud Telefonanlage via your easybell customer portal.
 


 

Please create a new extension and a device account for the conference telephone here. In the device account you will find the necessary information for the registration of the SoundStation.

 


 

Back in the Polycom administration interface, please enter the following data in the corresponding submenus.

SIP server (SIP-Server):

  • Adress (Adresse): pbx.easybell.de
  • Port: 5060
     


 

SIP outgoing proxy (SIP-Ausgangs-Proxy):

  • Adress (Adresse): pbx.easybell.de
  • Port: 5060
     


 

SIP port identifier (SIP-Anschlusskennung):

  • Display name (Anzeigename): SIP user name of the mobile device
  • Adress (Adresse): SIP user name of the mobile device
  • Authentication User ID (Authentifizierungs-Nutzer-ID): SIP user name of the mobile device
  • Authentication password (Authentifizierungspasswort): SIP password of the end device
  • Label (Beschriftung): Unique name for the phone. This will be shown on the phone display later.

Click on “Save” („Speichern“) to save the data.
 


 

The SoundStation will now register with the cloud telephone system and is ready for use. You can verify this in the overview of devices.


 

Advanced Settings

The Polycom SoundStation IP6000 offers a variety of advanced settings. We've listed the most commonly used items to help you find what you're looking for.
 

Preferences

Date and time: Here, time settings can be made subsequently. The settings for summer and winter time can also be found here.

Ringtones: It is possible to upload your own audio files, which can then be used as ringtones.

Additional preferences: The language settings and user rights restrictions can be found here.
 

Settings

Audio codec priority: The codecs via which the telephone may communicate with easybell are defined here. The standard codecs are as follows

  •     G.722
  •     G.711 Ulaw
  •     G.711 Alaw

Network: You will find the different network settings.

SIP and lines: The SIP settings for the easybell accesses are entered here.
 

Diagnosis

Display and download logs: At this point you can view the log messages of the SoundStation.
 

Utilities

Backup and restore: Here you can download the configuration of the device and restore it in the event of an error.

Software update: The firmware update is done via this button.

Phone restart: The phone can be restarted here on the software side.