How do I set up devices in my Cloud Telefonanlage?
To set up a device in your Cloud Telefonanlage please follow the next steps in your easybell customer portal.
1. Log in to the Cloud Telefonanlage
First, please open your easybell customer portal. Now select the "Cloud Telefonanlage" in "Phone Settings".
2. Add device
On the overview page of your Cloud Telefonanlage, go to the "Devices" section. Please click on "Add".
3. Configure device
This opens a detailed menu with which you can set up the device. The individual sections are explained in the following.
3.1 Basic settings
Please now assign a name for the device. A meaningful name helps you to keep track of multiple devices.
Select the “Type of device”. You can register an IP telephone directly in the cloud telephone system with SIP access data. However, you can also use an external telephone, e.g. your mobile phone, as a device for incoming calls.
3.2 Outgoing calls
If you have selected "IP Phone" or "App" as Type of device, you can define settings for outgoing telephony in the following block.
If outgoing should be prevented from placing external calls, simply remove the checkmark from "Activate external telephony". After deactivation, only internal calls can be made via this device.
Under "Outgoing calls via", please select the desired trunk with the corresponding customer number.
Under "Internal display name " you define which display name is to be shown for internal calls.
You can set which extension to display for internal calls under "Internal CLIP".
For "External CLIP" you have additional options "Withhold phone number" and "User-defined phone number". Please note the legal information for these variants.
If you have selected "External Device" as "Type of device", you must set the phone number and decide which extensions the device should respond to for incoming calls.
3.3 Incoming Calls
For incoming calls, you can decide which extensions the device should respond to. You can select several extensions here by clicking on the gear wheel symbol.
3.4 Configure device
When configuring devices (also called provisioning) you can choose between manual or automatic setup. We recommend automatic setup if your IP phone is supported by us (currently Htek, Snom and Yealink). For a comprehensive description and additional advice on automatic configuration, please see our article "How to configure devices automatically in the Cloud Telefonanlage (ACS)?".
To create login information for a device, please click on the button "Save and generate information". The next paragraph describes the manual and automatic setup in detail.
3.4.1 Manual configuration
You can copy your SIP credentials into the clipboard using the orange copy-icons and then paste it into your IP telephone. To change the SIP password, please click on the gear-symbol.
After clicking on "Save", the newly created device is listed in the overview under "Devices".
3.4.2 Automatic configuration
For "How do you want to configure the device?" please select "Automatically".
Details of the device
Manufacturer: Please select the manufacturer of your IP telephone using the drop-down menu.
Type: Select your model using the drop-down menu.
If your manufacturer or model is not listed in the drop-down menu, easybell does not yet offer an automatic configuration option for these.
MAC address: You can find the MAC address on the back of your IP phone. Note: If you have also ordered easybell IP phones via your customer number, then you will be offered the corresponding MAC addresses for selection here in a drop-down menu.
For automatic configuration of your telephone, it first registers with the manufacturer's provisioning server to request the necessary settings. The MAC address of the device must be transmitted for unique identification. Since MAC addresses can be manipulated, we strongly recommend an additional authentication method. You can choose between two types:
Username/Password: When you reboot your IP phone for the first time, you will be prompted for the HTTP user name and HTTP password on the display of your phone. This refers to the ACS login data, which you have to take over from the easybell customer portal. The entry is only necessary at the first restart after a reset of the telephone.
Trusted IP: When the device is (re-)started, it can only log on to the provisioning server (and thus start the automatic configuration) if it is in a specified IP-range. With a click on the gear-symbol on the righthand side, you can define one or more IP addresses from which logon is allowed.
The settings "Assign softkeys", "Secure Calling" and "Contacts" are optional. If you would like to use them, we recommend our article "How to configure devices automatically in the Cloud Telefonanlage (ACS)?", which describes the features in further detail.
Completing the setup
If you are satisfied with your settings, click "Save". Your newly created device is now listed in the overview of your Cloud Telefonanlage under "Devices".