screenshot cutomer portal phone settings

1. Download the app from the App Store.

2. Generate your personal login details in your easybell customer portal.

3. To do this, click on "Manage phone numbers" under "Phone settings".

screenshot App user credentials

4. Under the desired phone number, you will find the item "App access data". Click on the QR code icon to the right of it. Important: The app access data is only displayed if the phone number is in "Telephone" mode.

Screenshot: Login information
An overview of the login information for the easybell VoIP to go app

5. scan the QR code with the app or enter the displayed data manually.

6. Confirm the requested permissions in the app. Access to media and files is necessary for the recording function of the app to work. Without this permission, telephony is not possible.

Hints
  • Only one phone number can be registered in the app.
  • To use certain extensions in trunk mode, you need to create virtual DDIs first.
  • In the system settings of iOS, you can define caller groups that are not blocked despite "Do Not Disturb" (DND) mode being enabled. This setting applies exclusively to the phone function of iOS and not to apps from other providers. To be reachable inbound with the VoIP to go app, you need to disable DND.
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Created on: 04. July 2024