1. Open Phone Settings

First, please go to my.easybell.

There, please click on “Phone Settings” in the left-hand menu bar.

Alternatively, you can also click on “Manage Phone Numbers” directly in the my.easybell dashboard.

2. Open the connection

Do you have a private customer plan? If so, please click on “Private”!

The phone settings for businesses are divided into two tabs: Connections and Phone Numbers.

In the Connection Overview, please click on the connection whose details you wish to view.

You will see an overview of your telephone numbers.

Please click on the one whose details you wish to view.

3. Change mode

Here you can now change the connection mode or the phone number (for residential customers).

To do this, select "Fax2Mail" from the drop-down menu and click "Save."

Then check whether the correct information is entered under "Fax Email Address" and change it if necessary.

4. Check the setup

"Fax2Mail" should now appear in the list of connections or phone numbers (for residential customers).

Note: Please note that the assigned phone number is no longer available for "normal" incoming calls, as the fax service automatically answers the calls. 

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Created on: 21. May 2026