1. Open telephone line settings

First, please go to my.easybell.

There, please click on “Telephone line” in the left-hand menu bar.

Alternatively, you can also click on “Manage Phone Numbers” directly in the my.easybell dashboard.

2. Open the connection

Do you have a private customer plan? If so, please click on “Private”!

The Telephone lines for businesses are divided into two tabs: Connections and Phone Numbers.

In the Connection Overview, please click on the connection whose details you wish to view.

You will see an overview of your telephone numbers.

Please click on the one whose details you wish to view.

3. Change mode

Under “Details”, please click on “Change mode” in the “Mode” row.

A window will then open; select “Fax2Mail” from the drop-down menu and then click on “Change”.

This number is no longer available for voice calls

The fax service now answers calls automatically. As a result, this number can no longer be reached for incoming voice calls.

4. Enter an email address for receiving faxes

Next, check that the correct details are entered under “Fax email address” and amend them if necessary.

Would you like to send faxes?

Would you like to not only receive faxes, but also send them? With the online fax feature in my.easybell, you can send faxes directly from the customer portal. This feature is also known as Web2Fax.

For more information, see the help article “Sending Faxes Online.”

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Created on: 13. November 2026