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Why is a Deutsche Telekom technician sometimes required?

We explain what the "Letzte Meile" in a DSL connection is and why this is responsibility of Deutsche Telekom.

In the case of a new DSL line connection a Deutsche Telekom technician needs to come as the so-called "Letzte Meile" (“last mile”) of your phone line belongs to Deutsche Telekom. In most cases, you avoid the need for a technician by entering the name and phone number of the previous owner of the line during the ordering process.

The technician will connect your phone line at a port of DSLAM (DSL-distribution station), which is near by your place. So they need to come to your house to cover the line and If necessary, they may need to check the cabling of the main distributor of your house and in your telephone socket. If there’s no telephone socket, they will insert one (if there’s a phone line in your flat).

Note: The technician is not responsible for the cabling connection between the main distrubution of your residence and the desired location of the telephone outlet. This responsibilty falls on the homeowner.

We will inform you about the date of activation and whether a technician is necessary.