What should I do if I'm unable to be at home for the technician appointment?

help center

To ensure that your Internet connection can be successfully installed, a contact person of legal age must be present on the specified date. If this is not possible, please follow the tips in this article.

First of all, you should consider whether another person of legal age might be able to represent you (e.g. a friend, a family member or even your neighbour).

If you cannot find anyone, please contact us in good time! The applicable deadlines differ between new connections and the takeover of existing connections.

For a new connection: At least 5 working days before the service appointment.
In the case of a connection takeover: At least 7 working days before the service appointment.

For more information on this and on how to book service appointments on a desired date, please refer to our article "Is it possible to reschedule the technician's date?".

Back

We are honored!

Customers, partners and the trade press place their trust in us.

To provide you with the best experience, we use cookies. These are small text files that are stored on your computer. The cookies on this website are used for operation and optimization, analysis of user behavior and personalization of ads. Click "Accept " to accept all cookies or "Settings" to learn more and choose a personal cookie setting. You can object to the use of analytics cookies in the settings at any time. For more information about cookies on this website, please see our Data Protection Declaration and Imprint.

Required

These cookies are needed for a smooth operation of our website.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	2 year	HTML	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
apcCheckData	Availability Check	24 hours	HTML	Website
order_session	Availability Check	36 hours	HTML	Website

Marketing

These Cookies helps us improve the customer experience for you.

Name	Purpose	Lifetime	Type	Provider
_clck	Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.	1 year	HTML	Microsoft Corporation
_clsk	Connects multiple page views by a user into a single Clarity session recording.	1 day	HTML	Microsoft Corporation
CLID	Identifies the first-time Clarity saw this user on any site using Clarity.	1 year	HTML	Microsoft Corporation
ANONCHK	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.	10 minutes	HTML	Microsoft Corporation
MR	Indicates whether to refresh MUID.	7 days	HTML	Microsoft Corporation
MUID	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.	1 year	HTML	Microsoft Corporation
SM	Used in synchronizing the MUID across Microsoft domains.	session	HTML	Microsoft Corporation
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	3 months	HTML	Facebook
fr	Ads targeting cookie for Facebook	3 months	HTML	Facebook
AnalyticsSyncHistory	This cookie is set by LinkedIn. Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries	30 days	HTML	LinkedIn
UserMatchHistory	LinkedIn Ads ID syncing	30 days	HTML	LinkedIn
bcookie	Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform. For more information about LinkedIn cookies, please navigate to https://www.linkedin.com/legal/l/cookie-table.	1 year	HTML	LinkedIn
bscookie	Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings	1 year	HTML	LinkedIn
lang	Used to memorize a user's language setting.	session	HTML	LinkedIn
li_sugr	Used to make a probabilistic match of a user's identity outside the Designated Countries	90 days	HTML	LinkedIn
lidc	To facilitate data center selection.	24 hours	HTML	LinkedIn
_guid	Used to identify a LinkedIn Member for advertising through Google Ads	90 days	HTML	Google
_gcl_au	Used to measure ad and campaign performance and conversion rates for Google ads on a site visited	90 days	HTML	Google
_gcl_aw	Used through Google Ads to understand user interaction with the site and advertising	90 days	HTML	Google
_gcl_dc	Used through Google Campaign Manager and DV 360 to understand user interaction with the site and advertising	90 days	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_ga_V3PFWQFH0B	Used to persist session state.	2 years	HTML	Google