If you would like to reschedule or set a new appointment with a technician, please let us know your preferred date and time as soon as possible.

Technician visits always take place between 8 a.m. and 12 p.m.—and for ADSL connections, also between 12 p.m. and 4 p.m. Appointments are actually scheduled by Deutsche Telekom. Therefore, while we can pass on your preferred date, we cannot guarantee its availability.

Terminology: What changes are possible?

Rescheduling
: A previously scheduled future appointment is to be moved to a different date.

Scheduling
a New Appointment: A new appointment is scheduled, for example, after a previous appointment could not take place.

Cancellation
: The scheduled appointment is to be canceled entirely.

Deadlines

Please note that these deadlines differ for new connections and connection transfers.

Process New Connection Connection Transfer
Appointment Rescheduling at least 4 business days in advance at least 4 business days in advance
Appointment Scheduling at least 4 business days in advance at least 7 business days in advance
Cancellation no later than 2 business days in advance no later than 3 business days in advance
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Created on: 30. October 2026