Why does my DSL not work after (new) activation?

If the internet connection is not working, there can be several reasons for this. From incorrect cables and misconfiguration to problems with our upstream service providers. The important thing now is to isolate the problem step by step. This list should help you with this.

First check the cabling of the router, TAE socket and computer. Important: A splitter is not necessary.
Check the LEDs on your router
1. The DSL LED is flashing
  Please check whether the router is designed for the connection technology you require. If this is the case and the cabling is correct, please be sure to contact our support team.
2. The DSL LED lights up, the WLAN LED remains off
  Please activate WLAN using the switch on the button. You can then establish the WLAN connection to the desired end device.
3. DSL and WLAN LEDs light up, but there is no WLAN connection to the router
  Please activate WLAN using the switch on the button. You can then establish the WLAN connection to the desired end device.
4. DSL and WLAN LEDs light up and WLAN connection is established, but no connection to the Internet is possible
  Please check the configuration of your router. Make sure that the correct access data (user name and password) are stored in the configuration interface.
If the configuration and cabling are correct, but a connection is still not possible and a defect in the router is ruled out, please contact our support team.

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Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	2 year	HTML	Website
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
order_session	Availability Check	12 hours	HTML	Website
order-available	stores Availability Check result	12 hours	HTML	Website

Name	Purpose	Lifetime	Type	Provider
_clck	Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.	1 year	HTML	Microsoft Corporation
_clsk	Connects multiple page views by a user into a single Clarity session recording.	1 day	HTML	Microsoft Corporation
CLID	Identifies the first-time Clarity saw this user on any site using Clarity.	1 year	HTML	Microsoft Corporation
ANONCHK	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.	10 minutes	HTML	Microsoft Corporation
MR	Indicates whether to refresh MUID.	7 days	HTML	Microsoft Corporation
MUID	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.	1 year	HTML	Microsoft Corporation
SM	Used in synchronizing the MUID across Microsoft domains.	session	HTML	Microsoft Corporation
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	3 months	HTML	Facebook
fr	Ads targeting cookie for Facebook	3 months	HTML	Facebook
AnalyticsSyncHistory	This cookie is set by LinkedIn. Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries	30 days	HTML	LinkedIn
UserMatchHistory	LinkedIn Ads ID syncing	30 days	HTML	LinkedIn
bcookie	Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform. For more information about LinkedIn cookies, please navigate to https://www.linkedin.com/legal/l/cookie-table.	1 year	HTML	LinkedIn
bscookie	Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings	1 year	HTML	LinkedIn
lang	Used to memorize a user's language setting.	session	HTML	LinkedIn
li_sugr	Used to make a probabilistic match of a user's identity outside the Designated Countries	90 days	HTML	LinkedIn
lidc	To facilitate data center selection.	24 hours	HTML	LinkedIn
_guid	Used to identify a LinkedIn Member for advertising through Google Ads	90 days	HTML	Google
_gcl_au	Used to measure ad and campaign performance and conversion rates for Google ads on a site visited	90 days	HTML	Google
_gcl_aw	Used through Google Ads to understand user interaction with the site and advertising	90 days	HTML	Google
_gcl_dc	Used through Google Campaign Manager and DV 360 to understand user interaction with the site and advertising	90 days	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_ga_V3PFWQFH0B	Used to persist session state.	2 years	HTML	Google

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Why does my DSL not work after (new) activation?

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