Set caller ID on forwarding
Similar to the "Show extension name indisplay" function, it may be useful to adjust the transmitted call number. Whether you transfer the original source call number or the call number of the forwarding extension depends on your particular scenario.
The latter is useful if it is less important who exactly is calling, but what the original destination of the call is (e.g., a specific hotline). If, on the other hand, you transmit the source number, this has the advantage that calls can be precisely assigned and callbacks are possible.
Note: Only for external forwarding!
To prevent routing errors, this function does not apply to forwarding to internal extensions.
Establishment
1. call Cloud Telefonanlage
Open your easybell customer portal and go to "Phone functions" → "Manage phone numbers".
2. edit extension
In the Cloud Telefonanlage overview, please identify the extension you want to edit in the "Extensions and call groups" area.
Then please click on the gear icon next to the entry.
3. set up caller ID on forwarding
You can find the desired option in the "Incoming telephony" section.
If you click on the drop-down menu, you have two choices:
Extension number forwarding: for wards the phone number of this extension to the forwarding destination.
Source number forwarding: forwards the caller's original phone number to the forwarding destination.
To apply the settings, please click "Save" at the end.
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