General conditions

Connection charges for Germany

without flat rate or fair flat (except Business Volume plans)

  Landline* Mobile network*
Germany 0.98 ct/min 9.8 ct/min
easybell to easybell 0.00 ct/min  

German service numbers and premium-rate telephone numbers

SMS prices

For sending SMS from the customer portal

EU, Switzerland, USA, UK, China, Norway 9.8 ct/SMS

International connections

Without fair flat or flat rate

Frequently used international countries Landline* Mobile network*
Canada, China, Hawaii, Hong Kong, India, Singapore, United States 2.44 ct/min 2.44 ct/min
Australia, Austria, Belgium, Czech Republic, Denmark, France, Greece, Hungary, Ireland, Israel, Italy, Japan, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation , Slovakia, Slovenia, Spain, South Korea, Sweden, Switzerland, Turkey 2.44 ct/min 14.2 ct/min

Complete list of countries

Cloud Telefonanlage

Number of seats (extensions/devices) Cloud Telefonanlage Classic Cloud Telefonanlage Pro
10 seats €9.95/month €14.95/month
25 seats €19.95/month €29.95/month
50 seats €34.95/month €49.95/month
Each additional 25 seats + €12.50/month + €20/month

Prices of Teams Connector

Basic fee per 10 users Provisioning Free trial
€5/month* €0 1 month

*available in the Business SIP Trunk plans and Office Komplett Trunk. After the consumption of the included minutes the general minute prices apply.

Fair Flat prices

National packages

    Net price*
Fair Flat 1000 1000 minutes to German landline & 200 minutes to German mobile networks €9.95/month
Fair Flat 3000 3000 minutes to German landline & 600 minutes to German mobile networks €29.85/month
Fair Flat 5000 5000 minutes to German landline & 1000 minutes to German mobile networks €49.75/month
Fair Flat 10000 10000 minutes to German landline & 2000 minutes to German mobile networks €99.50/month

Fair Flat international

    Net price*
Fair Flat international S 1000 minutes to int. landline & 200 minutes to German mobile networks €14.95/month
Fair Flat international M 3000 minutes to int. landline & 600 minutes to German mobile networks €44.85/month
Fair Flat international L 5000 minutes to int. landline & 1000 minutes to German mobile networks €74.75/month
Fair Flat international XL 10000 minutes to int. landline & 2000 minutes to German mobile networks €149.5/month
Countries included in Fair Flat international
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Korea South, Lithuania, Luxembourg, Malta, Netherlands, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA

Provision of phone numbers

  Price (one off)*
Single phone number for subsequent orders €4
Block of 10 numbers €19.95
Block of 100 numbers (at least 5 parallel calls) €49.95
Block of 1000 numbers (at least 50 parallel calls) €99.95

In the Business 2 plan, you incur additional costs of €0.79/month starting with the second phone number or phone number block.
In all other business customer rates, you can use as many numbers or number blocks as you like without additional monthly charges.

More prices and charges


SIP trunk plans

  Monthly fee Setup Minimum turnover
Business 2 6 months free, after that €1.95/month €0 €0
Business 10 €4.95/month €0 €0
Business 50 €19.95/month €0 €0
Volume 100 €0 €0 €250/month
Volume 200 €0 €0 €500/month
Volume 1000 €0 €0 €1000/month

Volume plans

Surcharge for incremental billing 1/1

  Price
Volume 100 €50/month
Volume 200 €100/month
Volume 1000 incl

Discounted minute prices

  German landline German mobile network
Volume 100 0.72 c/min 4.50 c/min
Volume 200 0.66 c/min 3.60 c/min
Volume 1000 0.54 c/min 3.00 c/min

Optional addons for SIP trunks

  Price
24h-Premium-Service-Hotline 2.95 €/month

Business DSL

General information Office Komplett Cloud Office Komplett Trunk
Monthly charge €25 (plus Cloud Telefonanlage) €25 (plus Fair Flat)
Activation fee €49.95 €49.95
Optional: Premium Service €5/month €5/month

Monthly surcharges for faster DSL

DSL options Office Komplett Cloud Office Komplett Trunk
ADSL Annex J incl. incl.
VDSL Basic or VDSL Vectoring €5 €5
VDSL Supervectoring €15 €15

More prices and charges for business DSL-products

 

Monthly surcharges for additional telephone features

Phone options Office Komplett Cloud Office Komplett Trunk
2 parallel calls incl. Incl. landline flat rate
5 parallel calls €7.50 incl. landline flat rate
10 parallel calls €20.00 incl. landline flat rate incl.
30 parallel calls €70.00 incl. landline flat rate €10.00
Landline Flat rate incl. Fair Flat opt.
Mobile networks Flat rate €5.00 per line/month Fair Flat opt.
International destinations Flat rate €2.50 per line/month Fair Flat opt.
Countries included with the international flat rate
Australia, Austria, Belgium, Brazil, Bulgaria, China, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Lithuania, Luxembourg, Malta, New Zealand, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Switzerland, Taiwan, United Kingdom, USA (also mobile)

Hardware

Device Price*
FRITZ!Box 7590 AX €199 one-time
FRITZ!Box 7590 AX rental device €3.95/month
Snom IP-Phone D865 €159 one-time
Snom IP-Phone D865 power supply €11 one-time

Service fees

General service fees

Price
Contract transfer for free
Return debit due to caused costs
Switch of plans within Business plans for free

Service Fees DSL

price
Migration from ADSL to VDSL free of charge
Express debugging w/o Premium Service €99

Porting fees

  Fees
Incoming number portings free
Outgoing number portings free
Internal portings free

Cancellation costs

due to customer induced premature cancellation of the DSL contract or change of technology

Reason for ending the contract Note Fees
Cancelation within the revocation period If the activation hasn’t already done due to customer’s wish for free
Cancelation without a confirmed date Equals 50 percent of the usual activation fee €24.98
Cancelation with a confirmed date up to three days before the date Equals 75 percent of the usual activation fee €37.46
Cancelation in less than three days before the date Equals to 100 percent of the usual activation fee €49.95
Extra costs caused by the cancelation with an already sent router For handling, package and sending €15.00
Legal Notice

*All prices plus legal VAT. Unless marked otherwise: incremental billing 60/60, prices in ct/min.