Basic fees
Cloud Telefonanlage
| Number of seats (extensions/devices) | Classic | Pro |
|---|---|---|
| 10 seats | €9.95/month | €14.95/month |
| 25 seats | €22.45/month | €29.95/month |
| Each additional 25 seats | + €12.50/month | + €20/month |
SIP trunks
| Basic fee | To-the-second invoicing | |
|---|---|---|
| Business 2 | 6 months free, after that €1.95/month | |
| Business 10 | €4.95/month | |
| Business 50 | €19.95/month | |
| Volume 100 | Minimum turnover: 250 €/month | €50/month |
| Volume 200 | Minimum turnover: 500 €/month | €100/month |
| Volume 1000 | Minimum turnover: 1000 €/month | included |
Teams Connector
| Basic fee per 10 users | Provisioning | Free trial |
|---|---|---|
| €5/month* | €0 | 1 month |
Internet for business customers
| Office Komplett Cloud | Office Komplett Trunk | |
|---|---|---|
| Monthly charge | €29.95 | €25 (plus Fair Flat) |
| One-time activation fee | €49.95 | €49.95 |
| Optional: Premium Service per month | €6.95 | €6.95 |
Bandwidth options
| Connection options | Surcharge |
|---|---|
| ADSL Annex J | incl. |
| VDSL Basic or VDSL Vectoring | 5 €/month |
| VDSL Supervectoring | 15 €/month |
| FTTH 150 | 5 €/month |
| FTTH 300 | 15 €/month |
| FTTH 600 | 25 €/month |
| FTTH 1000 | 40 €/month |
Minute prices and flat rate options
The cost of calls depends on your tariff. Call transfers are charged at the normal rate.
Minute prices
without flat rate or fair flat (except Business Volume plans)
| Landline* | Mobile network* | |
|---|---|---|
| Germany | 0.98 ct/min | 9.8 ct/min |
| easybell to easybell | 0.00 ct/min | |
| USA & Kanada | 2.44 ct/min | 2.44 ct/min |
| EU & Schweiz | 2.44 ct/min | 14.21 ct/min |
| UK | 2.44 ct/min | 8.32 ct/min |
German service numbers and premium-rate telephone numbers
Discounted minute prices Volume tariffs
| German landline | German mobile network | |
|---|---|---|
| Volume 100 | 0.72 ct/min | 4.50 ct/min |
| Volume 200 | 0.66 ct/min | 3.60 ct/min |
| Volume 1000 | 0.54 ct/min | 3.00 ct/min |
Fair Flat bundles
Fair Flats can be booked optional for SIP trunks and Office Komplett Trunk. After the included minutes have been used, the general minute prices apply.
| National bundles | Monthly fee* |
|---|---|
| Fair Flat 1000 (incl. 1000 minutes to German landline & 200 minutes to German mobile networks) | €9.95 |
| Fair Flat 3000 (incl. 3000 minutes to German landline & 600 minutes to German mobile networks) | €29.85 |
| Fair Flat 5000 (incl. 5000 minutes to German landline & 1000 minutes to German mobile networks) | €49.75 |
| Fair Flat 10000 (10000 minutes to German landline & 2000 minutes to German mobile networks) | €99.50 |
| International bundles | Monthly fee* |
|---|---|
| Fair Flat 1000 international (1000 minutes to int. landline & 200 minutes to German mobile networks) | €14.95 |
| Fair Flat 3000 international (3000 minutes to int. landline & 600 minutes to German mobile networks) | €44.85 |
| Fair Flat 5000 international (5000 minutes to int. landline & 1000 minutes to German mobile networks) | €74.75 |
| Fair Flat 10000 international (10000 minutes to int. landline & 2000 minutes to German mobile networks) | €149.50 |
International Fair Flats and flatrates
| Included countries |
|---|
| EU, Switzerland, UK, USA and Canada |
Additional phone options for Office Komplett
| Phone options | Office Komplett Cloud | Office Komplett Trunk |
|---|---|---|
| 2 parallel calls | Incl. landline flatrate | – |
| 5 parallel calls | €7.50/month incl. landline flatrate | – |
| 10 parallel calls | €20/month incl. landline flatrate | incl. |
| 50 parallel calls | €70/month incl. landline flatrate | €12.50/month |
| Landline flatrate | Incl. | Fair Flat incl. |
| Mobile flatrate | €5.00 per line/month | Fair Flat incl. |
| Flatrate to international destinations | €2.50 per line/month | Fair Flat opt. |
SMS prices
| For sending SMS from the customer portal | |
|---|---|
| EU, Switzerland, USA, UK, China, Norway | 9.8 ct/SMS |
Provision of phone numbers
| Price (one off)* | |
|---|---|
| Single phone number for subsequent orders | €4 |
| Block of 10 numbers | €19.95 |
| Block of 100 numbers (at least 5 parallel calls) | €49.95 |
| Block of 1000 numbers (at least 50 parallel calls) | €99.95 |
In the Business 2 plan, you incur additional costs of €0.79/month starting with the second phone number or phone number block.
In all other business customer rates, you can use as many numbers or number blocks as you like without additional monthly charges.
Additional options
Premium Service options
| Price | |
|---|---|
| 24h-Premium-Service-Hotline | 2.95 €/month |
| Premium service with 24-hour hotline, static IPv4 and IPv6 addresses and Carrier Express Clearance | 6.95 €/month |
Hardware
| Device | Price* |
|---|---|
| FRITZ!Box 7690 | €169 one-off |
| FRITZ!Box 7690 rental device | €4.95/month |
| FRITZ!Box 5530 | €144 one-off |
| FRITZ!Box 5530 rental device | €4.95/month |
| Snom IP-Phone D865 | €159 one-off |
| Snom IP-Phone D865 power supply | €11 one-off |
Service fees
| Contract rewriting | free of charge |
| Return debit note | according to the costs incurred |
| Tariff change within the business tariffs | free of charge |
| Migration from ADSL to VDSL | free of charge |
| Express fault clearance without booked Premium Service | 99 € |
| Costs for Telekom technician deployment in the event of culpable failure by the customer (absence, access denied, not all precautions taken) | 48,79 € |
| Incoming porting | free of charge |
| Outgoing porting | free of charge |
| Internal porting | free of charge |
Due to termination of the DSL connection by the customer or a change of technology
| Reason for contract termination | Comment | Costs |
| Cancellation within the cancellation period | Unless switching has already begun at the customer's request | free of charge |
| Cancellation without a confirmed date | Equals to 50 percent of the usual provision fee* | 24,98 € |
| Cancellation with confirmed date up to three working days before the date | Equals to 75 percent of the usual provision fee* | 37,46 € |
| Cancellation less than three working days before the date | Equalsto 100 percent of the usual provision fee* | 49,95 € |
| Additional costs for cancelation with already shipped router | Due to handling, packaging and shipping | 15,00 € |
Notes on cancellation costs
The calculation "X percent of the usual provisioning fee" is based on the standard offer of €49.95. These costs are also charged for special offers without a provision fee. The customer reserves the right to provide evidence of lower damages. Working days are Mon-Fri, as there are no switching operations on Saturdays.
Legal Notice
*All prices plus legal VAT. Unless marked otherwise: incremental billing 60/60, prices in ct/min.
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