Analyze telephone faults using a softphone test
Please test the phone number on another end device. The easiest way to do this is with a telephone program (softphone) on your computer. Please take the following steps:
- Download one of the following softphones (programs):
- Under Windows: PhonerLite
- Under OS X: Telephone
- Under Linux: Linphone
- Set up the phone number in the softphone. You can find numerous instructions on setting up apps and softphones in our help section.
- Make a call to any external line (e.g. your cell phone number, a friend's number, a service hotline) and try to reproduce the error pattern with the softphone.
If the call is successful, we know that the fault is in your other end device. This is an important step in narrowing down the source of the fault!
If you still need help with troubleshooting, please contact our support team at support@easybell.de and send us the result of this test.
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