I'm being harassed by phone. What can I do?

In my.easybell, you can use the blocklist to block specific incoming calls. For example, you can block certain area codes and phone numbers so that they are no longer routed to your line.

Anonymous calls—that is, calls with suppressed phone numbers—can also be blocked entirely.

For more information, see the guide “Blocking or Allowing Calls (Whitelist & Blocklist).”

Blocking individual phone numbers does not permanently prevent all harassing calls. Especially if callers use numbers that change regularly or if the calls are threatening in nature, you should document the incidents and contact the police.

In certain cases, investigative authorities can take steps to identify a caller. This includes what is known as a “trap line.” This is not set up directly through the customer portal but is generally only used as part of an official investigation.