The technician’s visit will always take place between 8 am and 12 noon – for ADSL connections, also between 12 noon and 4 pm. It is not possible to specify a particular time. The exact appointment is allocated by Deutsche Telekom – we can pass on your preferred date and time, but cannot guarantee it.

If you reschedule the technician’s appointment, your connection date will also be rescheduled.

Deadlines for rescheduling a new connection

For a new connection, a request to reschedule must be submitted to us no later than 5 working days (Mon–Fri) before the technician’s appointment. We will then request a new appointment for you from Telekom.

You are welcome to suggest a preferred date, which must be at least 5 working days (Mon–Fri) in the future. Weekend appointments are not possible.

Deadlines for rescheduling a connection transfer

For a connection transfer, a request to reschedule must be submitted to us no later than 7 working days (Mon–Fri) before the technician’s appointment. We will then request a new appointment for you from Telekom and arrange for the rescheduling with your previous provider as well.

You are welcome to suggest a preferred date, which must be at least 7 working days (Mon–Fri) in the future. Appointments at weekends or before a public holiday are not possible.
 

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Created on: 22. July 2026