Do I need to be at home on the connection date?

It depends on whether we takeover an existing DSL connection or connect you with a new line.

If we takover a former connection it is not necessary to make an appointment with the technician. A technician only needs to come if you previously have had a cable connection.

If you get a new connection a technician of Deutsche Telekom needs to come to your place.

It is necessary that you or another person is at home on the agreed date during 8 a.m. and 1 p.m. Please make sure you hear the doorbell ring.

You don’t have to get an appointment with the technician, even if your line is new. You only have to enter the name and telephone number of the previous tenant in your order.

If you yourself have been the last owner of the phone line in your flat, enter yourself as the previous tenant.