I'm sorry that you have decided to cancel your contract with Easybell. If the reason is that you are dissatisfied with our services, please let us know!

Your feedback is a valuable contribution that we can use to make our service more reliable and improve our products!

How to cancel your contract

1. Access the customer portal

The easiest way to cancel is via the customer portal. Simply log in with your customer number and password.

Other ways to cancel can be found further down in this article.

2. The menu "My product"

Then please go to My Data → My Product.

Here, next to "Switch plan", please click on the "Cancel plan" button.

screenshot My product - My data

3. Indicate termination date

First, please enter the date at which you wish to terminate your contract.

Cancellation always takes place at the next possible end of the month. Please note the cancellation period of your contract (for VoIP at least 7 days before the end of the month, for DSL at least 14 days before the end of the month).

To finish, please click on "Confirm" to send the information to easybell.

screenshot Cancel Business basic

What happens next?

After we have received your cancellation, we will send you a confirmation by e-mail. If you take no further action, your contract will end on the confirmed cancellation date.

If you have rented hardware from easybell, please do not forget to return it!

In the case that you change your mind, you can of course withdraw your cancellation.

..but maybe we can change your mind?

Is your internet connection too slow, are there problems with your telephone connection? Simply contact our customer service before cancelling your contract.

We can certainly make you an offer to switch to a faster tariff at a reasonable price, or we can take another look at your technical problems and fix them.

Other ways to terminate your contract

A termination is possible via email at en.support@easybell.de.

Please use the email address you’ve provided to us and write down your customer number.

You can also terminate the contract via post or fax:

easybell GmbH
Brückenstraße 5a
10179 Berlin

fax: +49 (0) 30 8095 1009

A termination via contact form is not possible.

By online cancellation form

You can also conveniently cancel your contract via our website. Access the cancellation form

By e-mail

Cancellation is also possible directly by e-mail to support@easybell.de.
Please be sure to use the e-mail address you have on file with us as the sender address and include your customer number;

By post

You can of course also cancel by post or fax by writing to the following address:

easybell GmbH
Brückenstraße 5a
10179 Berlin
Fax: +49 (0) 30 8095 1009

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Created on: 12. February 2025