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How can I switch to another plan?

The following article gives you an overview regarding the terms and conditions for a switch of tariffs and connection technologies.

We understand that your requirements can change. easybell wants to give its customers the best opportunities to decide for a matching plan. Here are the conditions:

Call basic, Call easy & Call flat

For a tariff change we charge a handling fee of 25 Euro. Remaining credit is still valid after the change.

Komplett basic, Komplett easy & Komplett allnet

A switch of product is always possible to the turn of the month. For a tariff change we charge a handling fee of 25 Euro.


Business SIP Trunks, Cloud Telefonanlage and Office Komplett

A change within our business plans is generally free of charge (Except a switch from voice only to vdsl). Please note that for regulatory and technical reasons, a reduction in the number of lines and cloud accounts is not always possible. For example: In the case of a downgrade, the number of cloud accounts is reduced, e.g. from 10 to 2 when changing from easy to basic. Our recommendation: If you want to switch to a "lower" tariff, delete the cloud accounts you no longer need before you switch. Otherwise, all cloud accounts except the first two will be deleted when changing to a new tariff.


Switch from ADSL to VDSL

A switch from ADSL2+ to VDSL is possible. Due to the technical effort, we need to charge a fee of 49 Euro.


Switch from Call to Komplett products

If you want to switch from a Call product to a Komplett one, you need to order a Komplett line first.  After the order, please send us an email with your old and your new customer number. We will port your current VoIP number to your new line for free.


Switch of plans via easybell customer portal

Switch your plan by yourself via our easybell customer portal.

  1. Click “Switch of plan” after logging in.
  2. Choose the plan or product you’d like to switch to. Click “Choose”.

Produkt Wechseln 1

 3. Now you can also choose your desired date for the switch. Now click “Buy now”.


Produkt Wechseln 2


4. Now you see a confirmation for your order of switching the plan or product. You will also receive an email.


Produkt Wechseln 3

Notice: Please understand that we can only make a switch to the turn of month.