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How can I return my rented router to easybell?

Here you can find out how to return your rented router.

You can return your rented router to easybell for free after the expiration of the contract or in the case of a necessary and agreed repair.

Please notice the following steps for a back of easybell’s hardware:

  1. Write an email at
    Please tell us the following data:
    • your customer number
    • reason for returning (e.g. expiration of the contract)
    • name und family name
    • street and number
    • postal code and city
  2. After we fully processed your email, you will get a return label directly from Deutsche Post/DHL via email.
  3. Print the label and stick it on the package. (Attention: Do not stick on the original package, please use the secondary packaging!)
  4. Please hand the package in at DHL packing station, at a parcel service or a Deutsche Post/DHL store close to you.

Please do not return the router to easybell without being asked, even if you suppose a defect. Contact the support team first. In most of the cases, the connection problem can be solved without returning the device.