How can I change my tariff or product?
Not every change is the same. For technical reasons, we distinguish between tariff switches, technology switches and product switches. Depending on this, the process is different. We will go into the differences below.
In addition, different conditions apply to home and business customers. The latter can make most changes free of charge, but for our products for home use we usually charge a small handling fee.
We speak of a plan switch if the technology (e.g. VoIP, ADSL, VDSL) does not change as a result of the switch.
If the internet connection is too slow, switching from ADSL to modern VDSL usually helps.
For example switching a VoIP telephone connection to a "Komplett" plan is a change of product.
To do this, please open your customer portal and go to "My data → Switch plan".
Select the plan to which you want to switch. If the desired plan or product is not available, please contact our customer service.
A technology switch (e.g. from ADSL with up to 16 MBit/s to VDSL with up to 250 MBit/s download) usually has to be commissioned with the respective network operator.
In this case, please contact our customer service. We will then individually check the available connection technologies at your location and activate the corresponding switch options in your customer portal.
In the menu "Internal porting" you can select which numbers you want to transfer to your new connection and when.
Please enter its customer number and the corresponding password before confirming the order.
You can then cancel the old connection in the customer portal at the next possible or desired time.