You can change most of your data in the customer portal.

However, some changes are excluded, such as your postcode or your name. In such cases, our support team will be happy to make the desired changes for you manually.

Please understand that easybell cannot exchange your data in the case of a manual change without additional legitimation.

In this case, please send the following information by email to

  •     old information
  •     new specification

In the case of name changes, we also require official proof of the change, e.g. a marriage certificate.

A change of postal code is only possible within the same area code.

For the legitimation we need the following:

  •     customer number
  •     birthday
  •     postcode + city
  •     deposited bank details

Alternatively, you can also send us a copy of your identity card as proof of identity.

Please note that we cannot make any changes that have been requested using the contact form.