Simply follow the steps listed here to change your e-mail address.

To do this, first log in to your customer portal.

Then click on your profile in the top right-hand corner and then on "Account settings".

2. view personal data

In the account settings, you are directly in the right menu: "Information for companies" or "Personal information" for home tariffs.

Please click on "Change e-mail".

3. change e-mail address

A window will now open in which you can change your current e-mail address.

To do this, delete your old e-mail address and enter your new, desired e-mail address in the field.

Then click on "Next".

4. verify new address

You will receive a confirmation code by e-mail to the new address. Please enter the code.

You've done it! Your registered e-mail address has been successfully changed.

Other ways to change the e-mail address

If you no longer have access to the customer portal and can no longer access your old e-mail address:

By e-mail

If you no longer have access to the customer portal, a manual change by our support team is required.

Please send us an e-mail to support@easybell.de with the request to change the e-mail address you currently have on file with us.

Please understand that Easybell cannot change your data without further legitimation. We therefore ask you to send us a copy of your identity card.

By telephone

You can also request a change to your registered e-mail address by telephone. Please note that we will check your identity for your security.

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Created on: 06. October 2025