Requirements & notes

  • Devices automatically provisioned via the 3CX are not taken over. These must first be deleted in the 3CX and then re-provisioned in the Easybell Cloud PBX.
  • The import wizard is only compatible with 3CX version 20. Version 18 is only licensed and supported until September 2025 - after that, a change to version 20 is mandatory.

 

1. preparation in the 3CX

Before you can import the 3CX into your Easybell Cloud PBX, you need to prepare a few things in the 3CX.

1.1 Determine FQDN

Log in to the system interface of your 3CX with your administrator account.

Navigate to the "Admin" → "System overview" area. Under "System information" you will find your 3CX FQDN. You will need this later for the import. It is best to copy it directly.

1.2 Allow external access

Switch to the "Advanced" → "IP restrictions" tab.

Activate the "Allow access from anywhere" option to enable the 3CX import by the Cloud PBX. Please do not forget to save the change.

After successful import, you can deactivate the option again.

The preparations in your 3CX system are now complete. Continue with the next steps in your Easybell Cloud PBX.

2. 3CX import in the Easybell Cloud PBX

2.1. Call up the 3CX import wizard

Now log in to your customer portal and open the Cloud PBX.

Note: Make sure in advance that at least one phone number is assigned to the Cloud PBX.

In the Cloud PBX overview, please click on "More" on the right to open a drop-down menu. Then select "Import 3CX".

2.2. Enter 3CX access data

In the "Import from 3CX" window, please fill in the following fields and confirm your entries by clicking "Submit".

3CX URL

Enter the previously copied 3CX FQDN here.

Important: "https://" must be added before the FQDN.

Example: musterfirma.3cx.berlin

3CX user nameAdministrator user name of the 3CX
3CX password3CX administrator password

You will then see a list of all imported extensions and devices. The import is now complete.

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Created on: 03. September 2025