Products for the home

In this article, we explain the individual components in detail and show you what happens next.

Fully developed fiber optic connection

In order to be able to offer you fiber optics via the Internet, your location must already be fully connected to the fiber optic network by the network operator Deutsche Telekom.

This means that the network operator has already installed a fiber optic socket with a fiber optic ID in your premises.

We are not yet able to supply locations that have not been fully or only partially expanded, e.g. where the fiber optic network has only been expanded in the basement of a rental building or only in the street in front of the house (home passed).

Fiber optic ID

As soon as your fiber optic connection is fully connected, you will receive a fiber optic ID. You will find this on the fiber optic socket in your premises. For older connections, the fiber optic ID can sometimes also be shown on the ONT.

With this unique identification number, you can already order Internet via fiber optics from Easybell. Only one thing is missing to use the connection later:

ONT, fiber optic modem or router

As soon as fiber optic over Internet uses a different technology than DSL, for example. This is why you also need a special fiber optic modem. This device has a unique modem ID.

There are three variants here:

1. This can either be an ONT, which is sometimes pre-assembled on older connections. Most commercially available routers can be connected to an ONT and use its Internet connection. Read "Using the FRITZ!Box as a router on a broadband or fiber optic modem".
2. Alternatively, a fiber optic modem (e.g. fiber optic modem 2) can of course also be used. A separate router or similar can then be connected behind it, as with the ONT.
3. However, there are already some routers that have a built-in fiber optic modem, such as the FRITZ!Box 5530, which you can order from Easybell together with your fiber optic connection.

No, tariffs for private customers are not intended for commercial use.

Please take a look at our SIP trunks and complete connections for companies. This gives you numerous professional functions for your day-to-day work:

• Number blocks without monthly costs
• Online fax connection included
• Premium service optional and much more

easybell activates a rate adaptive ADSL2+ in Annex B. If you’ve already got a ADSL connection at your place, we can garantee your current download speed. Normally, the physical connection from the main distributor of DSL to you stays the same.

We can’t give a guarantee, if you’ve got a VDSL connection, because the providers differs in its extension levels. Please use our bandwidth guarantee to check your available bandwidth.

You don't need to worry about changing your internet provider or porting your phone number to Easybell. If you commission us with the takeover, we will take care of everything from cancelling your contract with your previous provider to porting your phone numbers - so you can switch to Easybell smoothly and without interruption.

Simply order your new internet connection as a line transfer or telephone connection with number porting. You can find all the instructions under "How to order".

VDSL from easybell is currently only available in the plans Komplett easy and Komplett allnet.

Of course you need a VDSL-capable router or modem, but many older devices are only suitable for ADSL2+. If you want to continue using your old device, please use our router-check to ensure compatibility.

easybell recommends AVM FRITZ!Box routers, which you can buy or rent from easybell. Please note that we can only provide VDSL support for compatible FRITZ!Box devices.

Yes, Easybell arranges the earliest possible termination date with your current service provider. Easybell then takes care of termination for you.

It depends on whether we takeover an existing DSL connection or connect you with a new line.

If we takover a former connection it is not necessary to make an appointment with the technician. A technician only needs to come if you previously have had a cable connection.

If you get a new connection a technician of Deutsche Telekom needs to come to your place.

It is necessary that you or another person is at home on the agreed date during 8 a.m. and 1 p.m. Please make sure you hear the doorbell ring.

You don’t have to get an appointment with the technician, even if your line is new. You only have to enter the name and telephone number of the previous tenant in your order.

If you yourself have been the last owner of the phone line in your flat, enter yourself as the previous tenant.