Please check your personal details

Thank you for your order to activate a connection.

We have worked together with Deutsche Telekom to activate your connection. They have rejected the connection, citing “incorrect line owner” as the reason. We would now like to request you to help us identify the reason for the rejection.

Deutsche Telekom may have another line owner stored in its internal system than stated on the bill. You can only find out this information by calling Deutsche Telekom for free on 0800 33 01000. If you don’t call from your home phone line then make sure you have your Deutsche Telekom customer number to hand.

If Deutsche Telekom has another line owner stored then please provide this exact name when ordering the DSL connection. Deutsche Telekom will also send you a form for changing your master customer data if necessary. You should expect a waiting time of 10 – 14 days for Deutsche Telekom to make these changes.

We would like to apologise for the inconvenience. However, we request you to support us using the above recommendations so that your DSL connection can be shortly activated.

You are welcome to contact our Customer Support team with any questions by emailing auftrag@easybell.de or calling 030/80 95 1001.