Phone: 030 / 8095 1001
Fax: 030 / 8095 1009
Free within the easybell network. Landline and mobile network prices may vary.
Dr Andreas Bahr
District Court Berlin-Charlottenburg
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahn (Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway)
53113 Bonn, Germany
Content of the website
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Online dispute resolution
Information about the settlement of consumer disputes according to §36 of German law of settlement of consumer dispute (VSBG)
To settle a dispute with easybell about the cases mentioned in §47a TKG, the customer can lead an arbitration procedure at the consumer’s arbitration board „Telekommunikation“ of Bundesnetzagentur Bonn after a previous attent to reach an agreement with easybell.
easybell’s participation is voluntary. That’s why easybell will proof its participation at the arbitration procedure in individual cases. The contact of the consumer’s arbitration board is:
Verbraucherschlichtungsstelle Telekommunikation (Referat 216)
Postfach 80 01
53105 Bonn, Germany
Information about online dispute resolution according to article 14 passage 1 of EU ordering about online dispute resolution concerning consumers’ businesses
The European Commission offers a stage for online dispute resolution in consumer affairs ("OS-Plattform") resulting from online contracts of sale and online service agreements. For more information: ec.europa.eu/consumers/odr
This disclaimer is part of our website. If certain formulations or parts of this text do not fully meet or no longer currently meet the valid legal requirements, the remaining parts of this statement remain unaffected.