Can I withdraw my cancellation?
You can withdraw your termination by sending us an email at en.support@easybell.de Just use the following text:
- Dear Sir or Madame,
- I withdraw the termination notice with the following customer number _____ to D/M/Y.
Please notice the following deadlines:
- VoIP products: at the latest one working day before the termination date (if no porting has been ordered)
- Internet products: at the latest ten working days before the termination date
If your new provider terminated your contract (e.g. in case of a porting):
As soon as Easybell has confirmed the termination, you are not able to withdraw it anymore. You now need to withdraw the termination at your new provider. The new provider transfers a cancellation to Easybell, so you can go on with the contract.
We are honored!
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