I have a FRITZ!Box and problems with faxing. What can I do?

T.38 used to be the standard protocol for faxing, but is no longer supported by many providers. Thus, although you can use t.38 within the easybell network, as soon as your fax is sent to a number in the network of another provider, the transmission may fail.

To ensure reliable fax transmission, we therefore recommend deactivating t.38 in your FRITZ!Box.

Note: Please always make sure that you are using the latest firmware of the FRITZ!Box!

Tutorial

1. Web interface of the FRITZ!Box

Please connect to the configuration interface of your FRITZ!Box.

To do this, please enter "fritz.box" in the address window of your browser and then verify yourself with the password of your FRITZ!Box.

If there are problems with the login, please determine and use the network address (ip address) of the FRITZ!Box to establish the connection.

2. Call up connection settings

In the side menu, select "Telephony" and then "Own phone numbers".

Switch to the "Port settings" tab.

3. Deactivate T.38

Under the heading "Telephony connection" you will find the checkbox "Fax transmission also with T.38". Please deactivate this checkbox.

Then click on "Apply".

Now you should be able to fax without any problems.

If you still have problems with fax transmission, please send us a concrete example for technical analysis.

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CookieConsent	Saves your consent to using cookies.	2 year	HTML	Website
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fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
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CLID	Identifies the first-time Clarity saw this user on any site using Clarity.	1 year	HTML	Microsoft Corporation
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MUID	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.	1 year	HTML	Microsoft Corporation
SM	Used in synchronizing the MUID across Microsoft domains.	session	HTML	Microsoft Corporation
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bcookie	Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform. For more information about LinkedIn cookies, please navigate to https://www.linkedin.com/legal/l/cookie-table.	1 year	HTML	LinkedIn
bscookie	Used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings	1 year	HTML	LinkedIn
lang	Used to memorize a user's language setting.	session	HTML	LinkedIn
li_sugr	Used to make a probabilistic match of a user's identity outside the Designated Countries	90 days	HTML	LinkedIn
lidc	To facilitate data center selection.	24 hours	HTML	LinkedIn
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_ga	Used to distinguish users.	2 years	HTML	Google
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help center

I have a FRITZ!Box and problems with faxing. What can I do?

Tutorial

1. Web interface of the FRITZ!Box

2. Call up connection settings

3. Deactivate T.38

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