Accessibility statement
And find out about our accessibility measures.
Scope of application
We endeavor to make our website barrier-free. The declaration on digital accessibility is required by the Berlin Barrier-free Information and Communication Technology Act (BIKTG Bln). The technical requirements for accessibility are set out in the current Barrier-free Information Technology Ordinance (BITV).
This declaration on accessibility applies to Easybell's public website, in particular to
- The publicly accessible website www.easybell.de (including all pages without login function),
- digital content provided, e.g. downloadable PDF documents and instructions for use,
- The protected customer area at https://login.easybell.de/login. This area requires authentication and differs from the public website in terms of function and design.
This declaration does not cover external third-party content that is merely linked to, or content that is not within Easybell's sphere of influence.
When was the accessibility statement created or updated?
This declaration was created on 28.06.2025.
The review of digital accessibility was carried out by the company easybell GmbH as part of a self-assessment, including with the help of the Pa11y audit tool.
How accessible is the offer?
This website/application is only partially accessible. The requirements of the current BITV are only partially fulfilled.
Which areas are not barrier-free?
We are aware of the following barriers and will remove them in the foreseeable future:
Barrier: No plain language
Description: Some pages and articles are not in plain language.
Measures: Simple language will be introduced where possible
Timetable: Remedy in 2025
Barrier: Missing alt texts
Description: Some images do not have alt texts.
Measures: Alt texts will be added
Schedule: Remedy in 2025
Barrier: Missing subtitles
Description: Some videos have no subtitles or transcripts.
Measures: Subtitles will be added
Schedule: Remedy in 2025
Barrier: Incorrectly labelled forms
Description: Some forms are not optimized for screen readers.
Measures: Forms are correctly labeled
Schedule: Remedy in 2025
Barrier: Navigation via keyboard partially faulty
Description: Navigation is not optimized for use with the keyboard in parts.
Measures: Navigation will be made machine-readable
Schedule: Remedy in 2025
Barrier: Incorrect link labels and anchor texts
Description: Link labels and anchor texts are partially not optimized.
Measures: Link labels and anchor texts will be revised
Schedule: Remediation in 2025
Who can you contact if you have comments or questions about digital accessibility (feedback option)?
Would you like to report information on the implementation of accessibility or existing barriers? Are you unable to adequately perceive, operate or understand something on our website or mobile application? Do you need information in an accessible form? Then please let us know so that we can take action.
Ideally, you should name a specific page (with URL) on which the problem occurs, as well as your browser version (e.g. Firefox, Chrome, Safari) and your operating system (e.g. Mac OS, Windows, iOS, Android). The following channels are available to you:
- You write an e-mail to support@easybell.de
- You use the following form.
Possibility of lodging a complaint with an enforcement body
If your contact with Easybell was not successful, you have not received a response within 4 weeks, or the response was inadequate, you can contact the State Commissioner for Digital Accessibility and seek enforcement proceedings.
Contact
The Governing Mayor of Berlin
- Senate Chancellery -
State Commissioner for Digital Accessibility
Jüdenstraße 1, 10178 Berlin
Office building:
Martin-Hoffmann-Str. 16
12435 Berlin
Phone: 030 90223-1515
