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Additional costs and fees

Additional fees in general

Job Fees
Contract transfer for free
Hardware transport for free
Fees for the technician caused by a culpable failure of the customer (absence, refuse access, did not make known arrangements) 48.79€
Default charges for second dunning letter 2.00€
Return debit due to caused costs
Switch to a lower tariff 25.00€ service fee
Switch from Call basic to higher tariffs 10,00 € service fee
Migration from ADSL to VDSL 49.95€ activation fee
Portings Fees
Incoming portings for free
Outgoing portings:  
    for the first phone number 11.44 €
    for every additional phone number 5.50 €
Internal portings 25.00 € service fee

Cancellation costs

Fees for customer induced premature cancellation of the DSL contract or change of technology*

Reason for ending the contract Note Fees
Cancelation within the revocation period if the activation hasn’t already done due to customer’s wish for free
Cancelation without a confirmed date equals 50 percent of the usual activation fee* 24.98€
Cancelation with a confirmed date up to three days before the date equals 75 percent of the usual activation fee* 37.46€
Cancelation in less than three days before the date equals 100 percent of the usual activation fee* 49.95€
Extra costs caused by the cancelation with an already sent router for handling, package and sending 17.85€

All prices include statutory VAT.

The calculation “X percent of the activation fee” is based on the standard offer of 49.95€. These costs are calculated in special offers without activation fee as well.

The customer reserves the right for the proof of a less damage.

Working days are Mon-Fri, as there are no switching on Saturdays.