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How do I change my e-mail address?

Im folgenden zeigen wir Ihnen, wie Sie Ihre bei uns hinterlegte E-Mail-Adresse ändern können.

You can easily change your lodged e-mail address in the customer portal.

  • Log in with your personal login information to easybell customer portal first.
  • Now, click Meine Daten/Persönliche Daten (“My data/ Personal data” or “information”).
  • Click the symbol for editing (the cog) next to Ihrer E-Mail-Adresse (“Your e-mail address”).
    (The screwdriver appears automatically when you mouse-over the field E-Mail.)

 

  • Now, a window opens, where you can change your lodged e-mail address.
    Please delete your old e-mail address and enter the new desired one. Click Übernehmen.(“takeover”)

 

  • Confirm you last change by clicking the link you will automatically receive now.
  • Done! Your lodged e-mail address has been changed successfully.

 

Alternatives

In case you haven’t got access to the customer portal anymore and no access to your old e-mail address:

Via e-mail

You haven’t got access to the customer portal anymore, a manual changing by our support team is necessary.

Please send us an e-mail to en.support@easybell.de with the request to change your lodged e-mail address.

Please appreciate that easybell can’t change your information without any legitimation. We’d like to please you to send us a copy of your ID card.

Via phone

You can request a change of your lodged e-mail address by phone as well. We advise you that we will proof your identity to be on the safe side.