How to use phone numbers in the Cloud Telefonanlage
If your phone numbers are not available to you in the Cloud Telefonanlage, it is worth taking a look at the mode of the respective trunk. Only numbers in PBX mode can be used in the Cloud Telefonanlage.
To transfer existing phone numbers to the Cloud Telefonanlage, please follow these steps in the Easybell customer portal:
Please note that virtual DDIs and settings of a trunk are deleted if its mode is changed!
1. Manage phone numbers
Please go to your customer portal and there to "Phone settings" → "Manage numbers". You will see an overview of your phone numbers and next to it the mode of the phone number in a blue field.
In our example screenshot, you can see that one of the phone numbers has already been transferred to the Cloud Telefonanlage ("PBX" in the blue button). The second number shown is not yet available in the Cloud Telefonanlage ("Trunk" in the blue button).
Click on it to adjust the mode.
2. Change mode
A selection screen opens with modes that are available for the respective call number type. Call number blocks, for example, have fewer options.
Now please select the PBX mode "Cloud Telefonanlage (hosted PBX)" and then click on "Apply".
Attention. Virtual DDIs and settings of the trunk are deleted by this!
3. Verify changes
In the overview you can now see that the selected phone number is also in PBX mode.
You can now assign it to extensions in your Cloud Telefonanlage.