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How do I change my email address?

Im folgenden zeigen wir Ihnen, wie Sie Ihre bei uns hinterlegte E-Mail-Adresse ändern können.

You can easily change your lodged email address in the customer portal.

  • Log in with your personal login information to easybell customer portal first.
  • Now, click Meine Daten/Persönliche Daten (“My data/ Personal data” or “information”).
  • Click the symbol for editing (the cog) next to Ihrer E-Mail-Adresse (“Your email address”).
    (The screwdriver appears automatically when you mouse-over the field E-Mail.)

 

  • Now, a window opens, where you can change your lodged email address.
    Please delete your old email address and enter the new desired one. Click Übernehmen.(“takeover”)

 

  • Confirm you last change by clicking the link you will automatically receive now.
  • Done! Your lodged email address has been changed successfully.

 

Alternatives

In case you haven’t got access to the customer portal anymore and no access to your old email address:

Via email

You haven’t got access to the customer portal anymore, a manual changing by our support team is necessary.

Please send us an email to en.support@easybell.de with the request to change your lodged email address.

Please appreciate that easybell can’t change your information without any legitimation. We’d like to please you to send us a copy of your ID card.

Via phone

You can request a change of your lodged email address by phone as well. We advise you that we will proof your identity to be on the safe side.