Helpful screenshots in case of a DSL malfunction
In the event of a DSL malfunction, you can significantly speed up the resolution of the problem by sending screenshots of certain router settings directly with the first contact.
With a FRITZ!Box we need screenshots of the following settings (please make sure that you have activated the extended view of your FRITZ!Box):
- System/Events (Ereignisse) > “DSL” (Internetverbindung) Tab Page
- DSL information > “DSL” and “Statistics” (Statistik) tabs
- Access data (Zugangsdaten) > your settings
With other routers, we need information that is as close as possible to the same. In any case you should send us a screenshot of your DSL settings.